Privacy Policy

Privacy Policy for Parkview Sharpening

Last updated: August 2026

At Parkview Sharpening (“we”, “us”, or “our”), operated by us in Widnes, Cheshire, we are committed to protecting and respecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.parkviewsharpening.co.uk or use our local drop-off and UK mail-in sharpening services.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We only collect personal information that is necessary to provide our sharpening services or answer your inquiries:

  • Contact Form Inquiries: Name, email address, phone number, and any information provided in your message.
  • Mail-In Sharpening Orders: Name, business name, return postal address, telephone number, and payment preferences provided on your printable order form.
  • Service Communications: Records of phone, text, or email communications regarding drop-off times or order completion.
  • Website Cookies: Standard, non-identifiable website usage metrics collected via WordPress to ensure proper website functionality.

2. How We Use Your Information

We use your personal data exclusively for business operations, including:

  • Processing, sharpening, and returning your blades, shears, knives, or tools.
  • Contacting you via telephone, SMS, or email with job updates, quotes, or payment requests.
  • Providing invoices or receipts upon request.

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

3. Lawful Basis for Processing

Under UK GDPR, our legal bases for processing your personal information are:

  • Contractual Necessity: Processing your address and phone number to fulfill sharpening services you have requested.
  • Legitimate Interests: Responding to general customer inquiries and maintaining business accounting records.

4. How Long We Keep Your Data

We retain customer contact details and transaction records only as long as necessary for tax/accounting purposes (typically up to 6 years as required by HMRC for business records) or until an inquiry is resolved.

5. Data Security

We take appropriate technical and physical measures to ensure your personal data is secure. Postal order forms and contact details stored on digital devices are protected by password security and access controls.

6. Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Ask us to correct any inaccurate or incomplete personal data.
  • Erasure: Request that we delete your personal data (where legal obligations do not require us to keep it).
  • Object: Object to the processing of your data for specific purposes.

To exercise any of these rights, please contact us at parkviewsharpening@outlook.com or call 07923 278558.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch:

  • Business: Parkview Sharpening
  • Address: 1 Park View Cottage, Warrington Road, Widnes, Cheshire, WA8 3XN
  • Phone: 07923 278558
  • Website: www.parkviewsharpening.co.uk

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